Terms & Conditions

About these terms

These terms apply when you use clareservice.co.uk or ask Clare Service Ltd (company number 17420337, registered office [TO CONFIRM: registered office address]) to arrange services for you. Each service we agree to provide is also set out in a written quote and contract. If the contract says something different from these terms, the contract applies.

What we do and what we don't do

We coordinate services in the United Kingdom: airport reception, private transport, medical appointment coordination, student admission and accommodation, tourism, business visits, translation and accompaniment. The services themselves are delivered by independent partners: hospitals and clinics, universities and colleges, accommodation providers, licensed transport operators, registered ambulance providers, interpreters and regulated immigration advisers.

We do not give medical advice or treatment, and we do not give immigration advice. Decisions about treatment are made by doctors, decisions about admission by the institution, and decisions about visas by the UK immigration authorities. We cannot guarantee a medical outcome, an offer of admission or a visa.

Quotes and contracts

We send a written quote before you commit to anything. A booking is confirmed only when you accept the quote, sign the contract and pay any deposit it states. Quotes are valid for [TO CONFIRM: number] days unless the quote says otherwise. Prices charged by partners, such as hospital fees or tuition, are set by them and may change; we tell you as soon as we know.

Payment

Payment terms are set out in your contract, including the deposit and when the balance is due. Accepted payment methods: [TO CONFIRM: card / bank transfer / other]. [TO CONFIRM: deposit percentage and when it becomes non-refundable.]

Cancellation and refunds

You can cancel by writing to info@clareservice.co.uk. [TO CONFIRM: cancellation periods and the refund for each, e.g. full refund more than X days before the service, partial refund between X and Y days, and which partner charges cannot be refunded once paid to the partner.] If you made the contract online or by phone and you are a consumer, you may have a legal right to cancel within 14 days; if you ask us to start work during that period, you may have to pay for what we have already done. If we cancel a service, we refund what you paid for it in full.

Your responsibilities

Please give us complete and accurate information and documents, and tell us promptly about any change, for example a new flight time. Make sure your passport, visa and travel insurance are valid for your trip. We are not responsible for problems caused by information or documents you give us that are wrong, late or incomplete.

Partners

We choose partners carefully and use licensed or registered providers where the law requires it. Each partner is responsible for the service it provides and may have its own terms, which we will share with you where they apply. We help you raise any problem with a partner.

Our responsibility to you

We provide our coordination services with reasonable care and skill. If we fail to do so, we are responsible for loss you suffer that was a foreseeable result of our failure. We are not responsible for loss caused by events outside our reasonable control, such as flight delays, strikes, severe weather or decisions of authorities and institutions. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, and nothing affects your statutory rights as a consumer.

Website

Information on this website is general and may change. It is not medical, legal or immigration advice.

Complaints

Please follow our Complaints Procedure on this website.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.