Cookies Policy
Cookies on this website
Cookies are small files a website stores in your browser. We use only the cookies needed for this website to work, so we do not ask for consent for them.
| Cookie | Purpose | Duration |
|---|---|---|
| sessionid | Keeps your progress while you fill in the request form (the form data is discarded after 2 hours), and keeps staff signed in. Set only when you start the request form or staff sign in | Up to 14 days, or until staff sign out |
| csrftoken | Protects forms from misuse by other websites | 1 year |
| messages | Shows a one-time notice, for example after you send a message | Deleted as soon as the notice has been shown |
The language you see is set by the web address (/ar/, /en/ or /fr/), not by a cookie.
We do not use advertising, analytics or tracking cookies, and we do not allow third parties to set cookies on this website. If we add any in future, we will ask for your consent first and update this page.
You can delete or block cookies in your browser settings. If you block the cookies above, the request form may not work.
Version 1.0 · effective 3 October 2026